The REDMAGIC Community is filled with enquiring minds and loyal customers – this is why we make it our mission to ensure that your complaints and questions are attended to with the utmost care and accuracy. We’ve looked up some of the most frequently asked questions recently on Reddit to see if we can provide some solid answers. Let’s take a look at some of the main queries from both REDMAGIC users and potential customers.

Table of Contents

1. How is the REDMAGIC Golden Saga different from the REDMAGIC 10 Pro?

2. What comes included in the REDMAGIC Golden Saga box?

3. Does the REDMAGIC 10 Pro have a gallery app?

4. Which service carrier is the REDMAGIC 10 Pro compatible with?

5. How long does the battery on the REDMAGIC 10 Pro last?

6. When do REDMAGIC devices receive software updates and support?

7. What is the latest update for the REDMAGIC 10 Pro?

8. How can I look after my REDMAGIC device?

1. How Is the REDMAGIC Golden Saga Different from the REDMAGIC 10 Pro?

The REDMAGIC 10 Pro was released earlier than the REDMAGIC 10 Pro Golden Saga and has most of the same features. The Golden Saga is part of the REDMAGIC Legend of Zhenjin Limited Collection and uses real gold, silver, and carbon fiber in its design to present a more luxurious feel without compromising on power. Unlike the 10 Pro, the Golden Saga has a unique gold vapor chamber and gold and silver air channels to amplify heat dissipation and provide superior cooling.

The limited-edition Golden Saga also features a precision-cut, laser-engraved, and color-coated sapphire glass rear cover, while the 10 Pro uses its regular glass rear cover along with its metal middle frame. Due to the gold plating, designs, and features of the Golden Saga, it naturally also weighs slightly more at 243g when compared to the 10 Pro’s weight of 229g. The 10 Pro also comes in a variety of different colors and has a wider range of storage and RAM capacities to choose from – whereas the Golden Saga only comes in gold with 24GB RAM and 1TB of storage. 

2. What Comes Included in the REDMAGIC 10 Pro Golden Saga Box?

The REDMAGIC Golden Saga Limited Edition comes with a unique box of accessories for the lucky owner. This is what you’ll find in the REDMAGIC 10 Pro Golden Saga Limited Edition bundle:

1 x  REDMAGIC 10 Pro Golden Saga Limited Edition 24GB + 1TB

1 x New REDMAGIC Golden Edition VC Cooler 5 Pro

1 x Gold-Plated Adapter

1 x Exclusive Collector’s Card

1 x Premium Matte-Finish Phone Case

2 x Type-C Data Cables

1 x Golden SIM Card Pin

1 x REDMAGIC Golden Saga Limited Edition User Guide

1 x REDMAGIC Golden Edition VC Cooler 5 Pro User Guide

3. Does the REDMAGIC 10 Pro Have a Gallery App?

Another issue spoken about on Reddit is the existence of a gallery app on the REDMAGIC 10 Pro. The REDMAGIC 10 Pro comes pre-installed with Google Photos which is the device’s default gallery application. Depending on your location and device specifications, the app might not be pre-installed and will have to be downloaded from the Play Store. Users may also download any other type of gallery application that they might prefer instead - including Google Gallery or Fossify Gallery.

4. Which Service Carrier Is the REDMAGIC 10 Pro Compatible With?

The REDMAGIC 10 Pro supports Sub-6GHz 5G and is compatible with American service carriers such as AT&T, T-Mobile, and Verizon. We recommend that you check with your local service carrier for compatibility specific to your area. 

To find out if your carrier can get service on a REDMAGIC device, please see the connectivity bands on the specs page. Search the REDMAGIC 10 Pro product page to find the option to “check carrier compatibility” - this will provide you with a list of bands of REDMAGIC devices that are compatible with your mobile network bands.

5. How Long Does the Battery on the REDMAGIC 10 Pro Last?

One of the standout selling points of the REDMAGIC 10 Pro is its magnificent battery capacity. With a 7050mAh dual battery and an 80W GaN charger with up to 100W fast charging, the 10 Pro is an absolute powerhouse when it comes to battery life. The 10 Pro battery ensures up to 52 hours of power on standby and can easily handle up to 2 days of moderate use on a single charge.

In terms of battery life during grueling gaming sessions, the REDMAGIC 10 Pro provides up to 6 hours of continuous play with Genshin Impact. Marques Brownlee even named the REDMAGIC 10 Pro the winner in the Best Battery category of his 2024 Smartphone Awards. The 10 Pro also wiped out all its competitors in terms of battery life when put to the test. 

One Reddit user responded to a question about the REDMAGIC 10 Pro battery – stating directly that the phone’s battery life is “insane,” while assuring other users that the gaming phone charges “from 0 to 80% in roughly 20 minutes.”

Sourced from Reddit u/03Void

In PCMag’s review, the 10 Pro was used to stream a 1080p video at full brightness and lasted an impressive 14 hours and 25 minutes. A full recharge took just 36 minutes with the phone in Turbo Charge mode while plugging it in for 15 minutes brought the battery up to 50%. Overall. The 10 Pro boasts a phenomenal battery that will last for a long time – however, battery lifespan is dependent on how much you use your device and what you do with it as well.

6. When Do REDMAGIC Devices Receive Software Updates and Support?

REDMAGIC devices are provided with regular security and other updates every 1 to 2 months for 3 years. Each 10 Pro device will have at least 1 major Android OS update. The 3 years are counted from the product's launch year and the regular updates include bug fixes, security patches, optimizations to improve the user experience, and much more.

7. What Is the Latest Update for the REDMAGIC 10 Pro?

The latest version of the REDMAGIC 10 Pro for Europe is the V10.0.8. For North America, Asia, and Other Regions, the latest version is the V10.0.13. These were last updated on the 23rd of January 2025 and include the latest Google security patch update and enhanced system stability and overall user experience - amongst other features.

To download the latest version please click the links below:

V10.0.8

V10.0.13

Please note: 

• These updates won't erase any data stored on your phone, but it's still recommended to back up your data before updating.

• To finish the update, please make sure your phone battery level is above 30%.

• Your phone can still be used while updating. 

• When the update is finished, please restart your phone to finish the installation. It will take a few minutes at the boot-up screen.

• If a third-party app doesn't work properly, you can temporarily uninstall the app or wait until the app developer fixes this issue.

8. How Can I Look After My REDMAGIC Device?

Caring for your REDMAGIC device is integral to it performing optimally. Follow these simple steps to ensure that your phone is kept in the best condition:

• Clean the phone and charger with a soft dry cloth. Do not use liquids such as alcohol, dilution agents, or benzene.

• Do not use your phone with wet or dirty hands. 

• Ensure that the socket you use to charge your phone is kept clean and has no dust inside.

• Do not use sharp objects such as pens or needles on the keypad or screen.

• Keep your phone away from extreme heat – such as ovens or radiators. 

• Note that if your phone gets wet and the color of the label changes, the warranty will be void - even if the warranty period has not expired.

• Regularly check for updates and ensure that your phone’s features work normally.

While we do our best at REDMAGIC to ensure that our products are satisfactory, we always welcome feedback and look forward to improving for the sake of our customers. If you encounter any other issues with your REDMAGIC device, please head to the Product help page for more answers. 

Alternatively, you can reach out to the REDMAGIC team directly via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.